Paying Library Fines and Fees Online

• How can I pay my library fines and fees online?
• What forms of payment are accepted for online payments?
• Is a Service fee charged when paying fines online?
• Is there a minimum fine amount that can be paid online?
• Why do the fines I just paid still appear on the 'My Library Account' screen?
• How do I get a receipt when I pay my fines online?
• What does the error message below mean?
• What happens if I receive a message that the transaction was declined?

How can I pay my library fines and fees online?

The Pay Online button can be found by going to the Catalog and clicking on the 'My Library Account" link. Once you enter your name and library card number, you have access to several options, including "Pay Online"

What forms of payment are accepted for online payments?

The library accepts Visa, Mastercard and Discover.

Is a Service fee charged when paying fines online?

Yes. The fee of $2.25 charged by the merchant bank is added to the amount of fines and fees paid.

Is there a minimum fine amount that can be paid online?

No. You may pay any fine or fee amount that you owe. Once in My Library Account, when you click Pay Online, all fines and fees are pre-selected. If you do not wish to pay all of the amount owed, you can 'uncheck' the fines or fees you do not wish to pay at this time and hit recalculate to pay only the checked/selected fines or fees. Each selected fine or fee must paid in full - you cannot pay a partial amount on a fine or fee. The service fee will be added to your total amount due.

Why do the fines I just paid still appear on the 'My Library Account' screen?

You must hit the 'refresh' button so that they will appear on the screen. When you do, it will accurately reflect your payment.

How do I get a receipt when I pay my fines online?

If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.

What does the error message below mean?

There is a problem with your patron record - payment not made-please see librarian for assistance. This indicates the system was unable to access your library card record. Please try again later. If the error message displays after you attempt payment again, contact the Library Circulation Department at 281-427-7331 and when asked to select a department hit the number 1. As long as the error message displays, no payment is processed and no fines are cleared.

What happens if I receive a message that the transaction was declined?

Your fines and fees will remain on your account. Click on the VeriSign link for more information on possible reasons why the transaction was declined.