When will I receive a determination on my claim?

You will receive a written response to your claim from the assigned adjuster. Depending on the complexity and nature of your claim this may take several days or weeks. Should you have any questions or concerns about the results of their investigation or the status of your claim, please address these to the assigned adjuster or you may contact the Risk Management Division at 281-420-5846.

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1. How do I obtain a claim form?
2. Who will be handling my claim?
3. The City of Baytown damaged my property, or I fell on City property. What do I do?
4. I filled out a claim form and have not heard back from anyone?
5. If I pay for repairs, will the City of Baytown reimburse me? What about a rental vehicle?
6. How long does the investigation process take?
7. When will I receive a determination on my claim?
8. What happens after the investigation is complete?
9. What if my claim is denied?
10. What happens once I accept a settlement offer?
11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?